FAQ

My box is a gift, I don’t want a receipt or any prices shown to the recipient.

We never include receipts or packing slips inside our shipments. We guarantee that your recipient will never receive a package that has pricing listed anywhere.

How can I track my order?

Once you place your order online, you will receive an order confirmation emailed to your address which will include a tracking number.

When will I get my order?

Typically, orders take 2 days to process and 2-6 days to ship via priority shipping within Canada, depending on your ship to location. If you’re in a pinch, email us at info@brightbaskets.ca and we’ll see what we can do.

What is your return policy?

It is our passion to make giving and receiving gifts a beautiful experience. We unconditionally guarantee the presentation and quality of our gifts upon delivery, and we are here to make certain that you and your recipients are 100% satisfied. If a gift we’ve sent does not live up to these high standards, please contact us and we’ll do all we can to make it right.

Have questions about placing a business or corporate gift order?

Please email info@brightbaskets.ca you will hear back from us within 48 hours.